Windows Plus Online

Returns

Policy

Cancellations after ordering

As each item is bespoke, made for you to your dimensions and specifications, therefore, placing your order is a binding commitment and once manufacture has begun, a cancellation will not be possible.

You can cancel the order only before is has started manufacturing, after that cancellations without a charge are not possible. We strongly urge you to check your order details carefully in the order confirmation email.


Amendments after ordering

Amendments and changes are allowed by email up to 2 days after ordering. No changes can be made after manufacturing has begun. We strongly urge you to check your order details carefully in the order confirmation email.


Distance Selling Regulations

The 14-day return regulations do not apply to bespoke made-to-order goods.


Returns after delivery

Any damage or fault must be declared within 2 business days after receipt of your order.

Only damage or faulty bespoke made-to-order items are eligible to return and refund, if is not possible to replace or repair.

Bespoke items which are incorrect as a result of incorrect information you entered when making your order cannot be returned. We manufacture exactly what you specified when you made the order. Please check the order confirmation emails carefully.

Bespoke items that are defective due to manufacturing faults will be refunded within 14 days, if no repair or replacement is possible.

For more information please see our Terms & Conditions

Why Choose Us

  • We have been manufacturing for over 18 years
  • All operations are based in Coventry & Nuneaton
  • Unique designing tool helping you with your orders
  • Simple process with support all the way through your journey
  • Highly recommended, as can be seen by our reviews
  • Secure website and payment options, finance available
  • 99% target achieved on all deliveries for accuracy and timeframe
  • Only high quality products are used, and are guaranteed
  • Everything you need for your project in one place
  • We can help you find a qualified installer should you require one

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