Terms of use

Windows Plus Online will process personal information you provide via live chat in line with our organisation’s Privacy Policy and in line with your rights under the EU General Data Protection Regulations and associated data protection laws currently applicable in the UK.

To enable us to assist in the most effective manner, we require your name and contact details. This data will not be shared with any 3rd parties. This data will only be used by relevant teams at Windows Plus Online.

Your live chat transcript will be stored on a secure server for up to 2 years, unless you ask for any communication to be destroyed. Communications are retained for training and reporting purposes only; if used in this way, all information is anonymised.